1. Eligibility
   1(a). Returns/exchanges within 14 days of delivery.
   1(b). Must be unused, sealed, with original packaging and invoice.
2. Non-Returnable Items
   2(a). Unsealed, tampered, or used products.
   2(b). Items purchased during flash sales or clearance unless defective.
3. Return Process
   3(a). Contact Customer Support at [email/phone] within 14 days.
   3(b). Provide order number, SKU, reasons, and photos.
   3(c). Return shipping is at your cost unless item is defective.
4. Refund & Exchange
   4(a). Refunds issued within 7 business days of receipt inspection.
   4(b). We’ll notify you by email when processed.
   4(c). Exchanges processed within 3 days of return receipt.
5. Defective or Damaged Products
   5(a). Report within 7 days of delivery for damaged or broken seals.
   5(b). We’ll resend the product or issue a full refund (including shipping).

Late or Missing Refunds
6(a). Contact your bank/card provider after refund issuance.
6(b). If still unresolved, reach out to [Customer Support Contact]