Terms and Conditions

Our Terms and Conditions are designed to ensure a fair, secure, and transparent experience for everyone who engages with our brand. By accessing and using our website, purchasing our products, or interacting with us in any way, you agree to be bound by the following terms. We believe in the power of nature and the integrity of our products, and these terms reflect that commitment.

1. Definitions

“I&EX Bamboo Salt”, “we”, “us”, “our”: Refers to the company I&EX, an entity registered and operating in India.
“Website”: Refers to our online platform, including all pages, content, and services offered under the I&EX Bamboo Salt domain.
“Customer”, “you”, “your”: Refers to any individual, a consumer or otherwise, who accesses our Website or purchases our products.
“Products”: Refers to all products, including 3X, 6X, and 9X roasted bamboo salt, sold by I&EX Bamboo Salt.
“Services”: Refers to all services provided by us, including but not limited to, the sale of Products, customer support, and any other features offered on the Website.

2. Acceptance of Terms

Your access and use of the Website constitute your acceptance of and agreement to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, kindly refrain from using our Website or purchasing our Products. We reserve the right to modify, change, or update these terms at any time. Your continued use of the Website following any such changes constitutes your acceptance of the new terms.

3. Scope of Services

I&EX Bamboo Salt is an e-commerce platform dedicated to the sale of high-quality, nature-sourced bamboo salt products. Our Services include the display of products, order processing, secure payment handling, and the delivery of products to customers across the globe.

4. Accounts and Responsibility

Account Creation: To purchase products, you may be required to create an account. You agree to provide accurate, complete, and current information during the registration process.
Confidentiality: You are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account.
Prohibited Conduct: You must not use our Website for any unlawful purpose or in a way that could damage, disable, or impair the Website. Prohibited activities include, but are not limited to, unauthorized access to our systems, interfering with our security features, or using the Website to transmit malicious content.

5. Intellectual Property

All content on this Website, including text, graphics, logos, images, product descriptions, and the “I&EX Bamboo Salt” brand name, is the exclusive property of I&EX and is protected by Indian and international copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from this Website without our prior written consent.

6. Product Orders and Payments

Product Information: While we strive for accuracy, the information, including product images and descriptions, is for informational purposes only. The actual product may vary slightly.
Order Confirmation: All orders are subject to acceptance and availability. An order confirmation email will be sent to you upon successful payment. This email is a confirmation of your order and does not guarantee delivery if unforeseen issues arise.
Pricing: All prices are listed in your local currency and are inclusive of all taxes, unless otherwise stated. We reserve the right to change prices at any time without prior notice.
Payment: We accept a wide range of payment methods, including Credit Cards, Debit Cards, UPI, PayPal, and Bank Transfers. By providing your payment information, you represent and warrant that the information is accurate and that you are authorized to use the chosen payment method.

7. Shipping and Returns

Shipping: We will make every effort to deliver your order within the estimated timeframe. However, delivery times are estimates and may vary due to unforeseen circumstances beyond our control. We are not liable for any delays in delivery.
Returns & Refunds: Your satisfaction is our priority. If you are not satisfied with your purchase, you may return the product within the date of delivery. The product must be unused, in its original packaging, and in a re-salable condition.
Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or a full refund at our discretion, after a thorough verification process.
Process: To initiate a return, please contact our customer support team with your order number. We will provide instructions for the return process. Refunds will be processed to the original mode of payment within 14-21 business days after the returned product has been received and inspected.

8. User-Generated Content

We encourage you to share your experience with I&EX Bamboo Salt through reviews, comments, and testimonials on our Website or social media. By submitting any content, you grant us a non-exclusive, perpetual, royalty-free, and worldwide license to use, reproduce, modify, publish, and display this content in any media for marketing and promotional purposes. You represent that you own or have the necessary rights to the content you submit and that it does not infringe on the rights of any third party. We reserve the right to remove any content that we deem inappropriate or in violation of these terms.

9. Limitation of Liability

To the fullest extent permitted by law, I&EX Bamboo Salt, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of your use of our Website or Products. Our total liability to you for any and all claims shall not exceed the total amount paid by you for the product in question.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka.

11. Privacy Policy

Your privacy is paramount to us. We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our Website, you consent to our collection and use of your personal data as described in the Privacy Policy, which is an integral part of these Terms and Conditions.

Information We Collect: We collect information you provide, such as your name, address, email, phone number, and payment details. We also collect data automatically, such as your IP address, browser type, and usage patterns, to enhance your experience and improve our Services.
Use of Information: We use your information to process orders, communicate with you, personalize your experience, and send you promotional content (with your consent).
Data Protection: We employ industry-standard security measures to protect your personal data from unauthorized access, disclosure, or destruction.

12. Changes to These Terms

We reserve the right to update or change these Terms and Conditions at any time. We will notify you of any changes by posting the new terms on this page. Your continued use of the Website after such modifications will constitute your acknowledgment of the modified terms and agreement to abide and be bound by them.

Thank you for choosing I&EX Bamboo Salt. We are dedicated to providing you with the best products and a seamless shopping experience.